Testimonials and Reviews
I appreciate the straight-forward, honest diagnosis and service work that Auto Works provides. I love that they have loaner vehicles available so that I don't have to wait around or arrange other transportation while I'm waiting. When I have a vehicle repair that I can't handle on my own....Auto Works is the only place I trust locally!
QUALITY AND PROFESSIONALISM My wife and daughter were stranded 5 hours from home and the Auto Works team, most notably Josh were so incredibly helpful. They welcomed them in to do a diagnostic on the issue immediately. Unlike the Hudson dealership that was more interested in going home and said we would just have to drop it the next day to see what was wrong. Auto Works figured out what it was quickly and made the repairs in just over a day. Would have been faster if we had not had to have some major software updating done. If there were more than 5 stars I would give them more. They took a bad situation and cured it quickly, honestly, priced fair and done right. Please don't mess around and go anywhere else. These guys have earned their high ratings.
This place is family owned and very helpful. Prices are reasonable and they have free loaner cars and everybody who works there is very knowledgeable and personable. Highly recommend. Plus they have coupons.
My husband and I have been bringing our cars to the shop. never cease to amaze me how clean the shop is (the actual floor shop) Customer service is excellent and knowledgeable about the issues of our cars!! Very satisfy and confident!
I can’t stress how happy I am with my experience at Auto Works Automotive Service Center! I’ve been going for a few years now for general maintenance and oil changes. They are always timely and professional, and I have never felt like I was getting the run around for what work I actually needed done on my vehicle. The prices are right around or lower than other options I have researched for services and I have never trusted my car with any other auto shop half as my much as I do here! I would recommend them to anyone and I am so happy I don’t have to feel like I’m getting conned into extra services or like I am being charged an unfair price. I like supporting small businesses and will always keep coming back. :).
I found myself stranded due to my engine overheating. I had my car towed to AutoWorks that evening. The next morning I received a call detailing the issue and service charges to repair my coolant system. They had my car repaired the next day. I was very pleased with they’re quick response to repair my vehicle. Their courteous and professional manner in handling this issue were much appreciated.
Love the service at autoworks, the front desk staff are great. They know me by name when I walk in. I have had 2 cars serviced there. Probably would still be driving the 1st one if I had been able to get it there. I trust these auto folks, and they are walking distance from work. The prices are extremely reasonable. Thanks for being there. I have referred a few people, I say, "Tell them Sarah from Summit sent you."
They got me in quickly and completed the needed repairs in just a few hours. The work was high quality and the price was reasonable. I have complete trust in Auto Works, and never feel financially screwed over by them, which is not something I can say about most of the car repair places I've been to over the last 30 years. UPDATE: After three years of taking both of my cars to AutoWorks, I can report that I'm still happy with the service I've received. I can't imagine taking my cars anywhere else.
Just have to let you know everyone here is so friendly, honest and trustworthy and reasonable pricing! No unexpected billing! Love the massage chairs while I wait for my oil changes! There is always a follow up after any work is done to make sure everything is working good!! An “A” plus for customer service! It’s nice to have a trustworthy place to take our cars!!
Let's see where do I start. Wayne the owner, wonderful guy. He treats his customers and employees like family. Takes the extra time to make sure you understand the repair. And answers any questions you may have. If I could give him 5 more stars I would. By the time I had started speaking with him I had smoke coming out of both ears . I was so angry, and was feeling like i was getting ripped off. Not only did he let me vent. But explained what was what and physically showed me. Also gave me very nice discount for a misunderstanding on my part. And then called me to check on how my car drove home. And to make a gesture like that take time out of your busy day shows that you care. Thank you also to Tom and Jess I believe is her name. The lady that is up front also. If anyone wad to ask me where they should take their vertical I would tell them autoworks in Woodbury.
I have had my cars serviced at Auto Works for years. They have always been on top of things giving me good advice and looking at the future of my car, letting me know when things are unsafe and need to be addressed. They have never steered me wrong. The front counter folks, Tom and Jen are kind and respectful. I would not take my car anyplace else.
I really can’t say enough good things about Auto Works, about Wayne, about this business. They are honest, upfront, and zero pressure. I appreciate every aspect of how they run their business. They have a customer first approach and I recommend them to everyone who asks.
These guys will always give you an honest educated opinion and top notch repair work! I was so happy with my experience from oil changes to major repairs, they have always been just fantastic.
The team at AutoWorks took care of my car to my utmost satisfaction. They not only did a great job with their service (like always), they even came and picked up my car from my residence and dropped it back after service. THANK YOU, Wayne and team for your excellent customer service!
Have been visiting Auto Works for a few years. Always friendly and do great work. Extremely honest and straightforward. They don't try to convince me to perform repairs I don't need, and they honor their warranties. Very generous loaner car policy. I'd definitely recommend this local shop!
They are very professional and friendly. They went above and beyond to help me with my repairs and the costs. They kept me up to date with everything and made sure that I was ok with any work being done. I would recommend these guys to anyone. Ryan was awesome with everything he did for me along with Jen!! I won’t go anywhere else from now on.
As usual, they are best in diagnosing issues and fix it for once. They are very punctual, excellent customer service and provide quality service all the time. I appreciate their help in dropping the car at my house after the repair during this COVID19 situation. Thanks guys.
I have taken my Audi to be serviced there. The staff are friendly, knowledgeable & get you scheduled & provide you with a loaner car if needed. They get you in & out quickly with minimal down time. They answer your questions & give great customer service! They even have massage chairs to make you feel good if you need to wait. Their service center is truly spotless! Amazing for an automotive center. Very reasonable on the pocketbook. I highly recommend!
I brought my car in on Tuesday, 3/10/2020 for a shaky wheel at low speed and my car was fixed and out of the shop by Wednesday, 3/11/2020. From the moment I called, Ryan was very helpful and set me up with a loaner upon my arrival. I dropped my car and was in and out within 15 minutes with the loaner car. Within 2 hours, Ryan called to explain the issue with the car plus additional recommendations. He did not push to have the other recommendations done which I really appreciated. I went with just the fix of replacing my tires and they had my car ready by 3pm the next day. They had excellent service from start to finish. I would use them for future services. Thanks!
Wayne, Tom, Rose & Joey are wonderful to work with... they give you info on what needs to be done and why, and then fit you in to ensure the timing works for you. The work that we've had done is superior... we love this shop! We've been happy customers for over 10 years now!!!
We found Autoworks about six years ago when we first moved to MN. They helped us with a repair in the middle of winter, when we didn't know who to turn to. Best decision ever! We have continued to be pleased with their knowledge, quality of service, guaranteed work, competitive prices and friendly staff.
Everyone employed at this location are professionals! Extremely friendly fun staff and they charge with reasonable prices. Would recommend Wayne and Auto Works to anyone looking for reliable quick service
Great service! Helpful staff! Final price matched the quote. A friend recommended them and I won’t ever go anywhere else in the future.
I’ve brought my cars here several times. No run-around, no pressure, and they do good work. Their shuttle service is awesome, one of those little things that makes things easier for the customer. The owner keeps up with me after the work, making sure the work got done right. I’d recommend to anyone.
We have had our vehicles serviced here since we moved to MN. The staff is friendly, very informative, and always happy to answer questions. Service is fast and affordable compared to other service providers we have used in the past. The staff follows up occasionally after service to answer questions and to find out if the service met your expectations. They are wonderful!
Great service, cheap pricing, and friendly staff. I've gone here for all of my car needs for about half a year now, and am continuously impressed by their service. However, while I do believe they deserve a 5-star rating from my experience, it should be noted that they offer $25 coupons for 5-star reviews, which may inaccurately skew their overall rating higher than it would be otherwise. Regardless, I would highly recommend them to anyone in the area who needs automotive work done.
I moved up from Louisiana this past summer and had a poor tire and oil change experience at another business in Woodbury that actually led to the damage of my engine (though I didn't know they damaged my engine until Auto Works informed me). After extensive research I decided on Auto Works to try and make things right and that they did. Jen from Auto Works was in my corner from the beginning. From providing me everything I needed to confront said business over the damage to my car to making sure I got the best deal and most reliable new engine for my vehicle. All the while being very patient with all my questions and calling before green lighting any work on my car. I'm currently in a free loaner while my car is being repaired. Both Tom and Jen are great. Highly recommend Auto Works for all of your vehicle's needs because they are who we will bringing our business to now since I have experienced less than ideal service in other areas both in Woodbury and in Louisiana!
They are helpful and professional. I appreciate that they explain what needs to be done and why. They care about customer satisfaction.
The most amazing service I have ever received at a car shop. Affordable and AMAZING customer service.
I could not be happier with Auto Works. I emailed ahead for tires and Wayne the owner got right back to me. When I got there Wayne showed me the tires and explained why he helped me chose them over the factory tires. My thought on tires is I would rather have a mechanic putting them on than some kid at discount tire. Tire issue solved My next issue was my other numerous problems like 5 warning lights and my truck would shake at high speeds. I had an aftermarket warranty and thought I had to go to the dealer. Autoworks can do all of the aftermarket warranty work. They contacted the warranty company and made sure 100% of my issues were covered. Thank you to Wayne and Tom at Autoworks for making me feel like I have a new truck again.