ABOUT AUTO WORKS AUTOMOTIVE SERVICE CENTER
QUALITY PEOPLE PROVIDING QUALITY SERVICE
Wayne teaches auto repair class at Dunwoody College of Technology – In class, students were treated to a brief lecture and discussion period on how making a concession to keep a customer happy will pay off two or threefold down the road. Wayne gave the students a quality checklist which was a super visual for helping the students understand auto repair quality and service in action in the real world. With the knowledge they gained, the students absorbed that they can push for and use ‘shop meetings’ as a way to improve customer care in their respective automotive repair environments. Students left with a complete understanding of what concessions they could offer and why going the extra mile for a customer promotes long term value for both the shop and the customer.